Frequently Asked Questions

Below you will find the answers to Frequently Asked Questions that Phillips Paint & Decorating Center customers have. For further assistance contact us here.


Window Treatments FAQ   •   Wallpaper FAQ   •   Paint FAQ


Window Treatments FAQ

How do I go about selecting blinds or shades?

Most customers find it easier to start out by visiting our showroom. We have full size, operational displays to help you decide. Our experts can assist you with colors and options. If you bring some approximate measurements, we can quote you prices right away to help you decide.

Should I call ahead for an appointment?

Although it isn't necessary, feel free to do so. If you are looking for draperies or custom valances, it is helpful to call so that we can be sure to have one of our drapery experts available to help you.

What should I bring with me to the store?

It would be helpful to have some approximate window measurements. Also, anything that would help us with your colors such as a pillow, arm cover, carpet sample, etc. Many customers also bring photos of their room.

Do you use my measurements?

Normally, we schedule an appointment in your home to obtain precise measurements. There is no additional charge for this service.

What if I can't decide which color to order?

Don't worry, our experts can bring samples to your home and help you decide.

How long will it take for my order to be ready?

Most blinds and shades are ready in 2-3 weeks. Plantation shutters usually take 4-5 weeks. Draperies and valances are normally ready in 5-6 weeks. These times can vary but we do everything we can to get your order ready as soon as possible.

How can I pay for my order?

50% deposit is required when your order is placed. We accept all major credit cards as well as personal checks. It is not necessary to come into the store to pay the final balance. Our installers accept credit cards as well as personal checks. In addition, we offer interest free financing for qualified customers.

What is the Perfect Choice Promise?

Once the installation of your new Hunter Douglas window coverings is complete, we invite you to experience and enjoy them in your home for 21 days. At the end of this 21-day period, in the unlikely event that you are not thoroughly satisfied with the way they visually enhance your home, contact us. We will replace your window coverings with a Hunter Douglas product of equal or lesser value of your choice. See store for complete details.

Does Phillips work with independent designers and decorators?

Absolutely. Our staff can provide as much or as little help as needed. Many designers will meet with our experts along with their clients. We can customize the financial aspects of the job to suit each individual situation.


Wallpaper FAQ

How do I go about finding wallpaper or border?

You might find it easier if you bring along items that you want to coordinate with such as a pillow, arm cover, carpet sample, etc. Our sample books are separated into categories to help make your search easier. We also have many books that are separated by color.

Do you have wallpaper in stock?

At one time it was common to find a selection of wallpaper in stock. However, as consumers tastes have changed it is more practical to order from sample books. This way we can offer you the most up-to-date designs and freshest patterns. In most cases, the order is ready to be picked up before the customer is ready to hang it!

If I order wallpaper or border, how long does it take?

Most orders are ready in less than a week. In the event that it will take longer, we will contact you.

What is the difference between a single roll and a double roll?

A double roll is twice as long as a single roll. The price of a double roll is twice that of a single roll. Generally, wallpaper is priced by single rolls and packaged in double rolls.

How to I know what the cost of the wallpaper will be?

All of our sample books are clearly marked with the price per roll.

Can I get fabric to match my wallpaper?

Many wallpaper sample books have coordinating fabrics. If you need help, our drapery department staff can assist you in finding a fabric that goes with your selection.

How do I know how much wallpaper or border I need?

For border, just measure how many linear feet you plan to cover. Most borders are sold in 15 foot rolls. For wallpaper, we recommend that you take room measurements and bring them into the store. We will help you calculate how many rolls you need after you make your selection.

Can I hang it myself or do I need to hire a paperhanger?

A reputable paperhanger would certainly do a great job for you but it is probably something that you could also do for yourself. We have all of the tools and supplies that you need and our staff is happy to give you plenty of advice. However, if you decide to hire a paperhanger, we would gladly give you a list of referrals in our area.

Can Phillips staff hang my wallpaper?

Sorry, but no. Since we have many paperhangers who do business with us, we don't want to be in competition with our own customers for wallpapering jobs. We would be happy to help you choose a paperhanger from the many that we know.


Paint FAQ

How do I go about choosing paint colors?

Our color selection center has thousands of paint color chips. In addition, we have large size paint samples to make selection easier. We also have 2oz. jars of our most popular colors - just the right size to put a sample on your wall.

What if I have something I want to match?

We have state of the art color matching computers that can be used to match old paint, wallpaper, tile, just about anything!

What if I found a color at another paint store?

No problem, we can make colors from any paint company. If you have the color chip, bring it in to our store.

Wouldn't it be cheaper for me to buy my paint from a warehouse type home center?

Not really. Better quality paint goes farther, covers better, and lasts longer. In most cases when you actually calculate the cost per square foot per year, cheaper paint ends up costing you more.

Well, can I get away with buying cheaper rollers or brushes from a home center?

We have painting supplies for every price range - however, you will get a much better paint job by using quality tools. It really does make a difference.

I forgot what paint I bought last time and I need more - what can I do?

Don't worry; we can look up your previous purchases to make reorders easier. We keep track of your colors and the sheen of all paints that you get from us.

Can Phillips staff do the painting for me?

Sorry, but no. Since we have hundreds of painting contractors who do business with us, we don't want to be in competition with our own customers for painting jobs. However, we would be more than happy to help you choose a painter from the many that we know very well.